Grievances and complaints
It is an important part of the employment relationship that problems are addressed as effectively as possible. A grievance might be a complaint about:
- your pay or working arrangements
- some form of discrimination
- bullying and harassment
- health and safety
- stress at work
or it may be about something else which is causing you concern. If you raise this, the law requires your employer to look into it and address the problem. That may not necessarily be to your satisfaction.
If the complaint cannot be resolved informally you should be invited to a meeting to discuss your grievance and you should be given the right to be accompanied by a trade union representative or work colleague. You can expect the person dealing with the grievance to investigate your complaint carefully, which may include taking statements from other members of staff. You can expect them also to provide you with written reasons for their decision. If you are not satisfied with the outcome there may be a right to escalate the complaint to more senior management within the company.
Our solicitors can advise you on all aspects of grievance and whistleblowing procedure.