Why would someone need this service?
We are instructed by landlords to seek payment of service charges that have fallen due from tenants who either refuse to pay the charges or simply ignore the fact that such charges are in existence. Occasionally, tenants refuse to pay service charges due to their belief that this will force landlords to undertake a course of action which the tenant wishes the landlord to attend to.
How does the process work?
Initially we will write to the tenant to request payment of the outstanding service charge and seek payment of the sum due within a period of 7 or 14 days. If this does not result in payment, we will consult with the landlord with regard to taking further action.
If Court proceedings are issued which are undefended, a County Court Judgment for the monies due and/or a declaration that the service charges are payable will be requested from the Court within 14 to 28 days after court papers have been served on the tenant.
If the Court proceedings are defended, we will consider the merits of the defence relied upon by the tenant. If the tenant’s complaint relates to the reasonableness of the charges levied, then usually this particular issue will need to be determined by the First-tier Tribunal (Property Chamber) rather than a County Court.
How long does it take?
We will be able to send our initial letter of demand within one or two days after we are instructed to do so.
If Court proceedings are undefended, we would normally be able to obtain a County Court Judgment for the monies due and/or a declaration that the service charges are payable on behalf of the landlord within 14 to 28 days after Court papers have been served on the tenant.
If Court proceedings are defended then it may take several months for the claim to be determined by either the County Court or the First-tier Tribunal (Property Chamber).
Is it expensive?
We will provide our client with an estimate of costs at the outset. In some cases, (where the lease permits it) it may be possible to recover all or the majority of the legal costs incurred from the defaulting tenant.
What should people consider before calling?
It would be helpful if the lease and service charge documentation are all to hand when contacting us. Also if there has been any correspondence between the landlord and tenant concerning the service charges claimed this too should be provided.
Meet the Landlord & tenant disputes team
