Where a payment has clearly been made to us in error, or where a client is entitled to exercise their right to cancel the retainer with us pursuant to the Consumer Contacts Regulations 2013 then it is our aim to make a refund to our client promptly and within three working days of request in any event. Subject to your statutory rights, it is not the policy of the firm to issue refunds once legal work is completed or once disbursements have been paid or a liability for disbursements has been incurred. Where payments have been made on account, we will refund any money due to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund, and also any fees (including VAT and disbursements) to which we are entitled in accordance with your instructions up to the date of your request for a refund.
If you would like to request a refund of an online payment, please contact our Accounts Manager on 020 8858 6971 or e-mail accounts@grantsaw.co.uk noting where possible your client reference, the date and amount of any payment made and an explanation of the reason for the refund request.
If the reason for the refund request is that you are dissatisfied with the service provided or the amount of fees charged to you then you should raise the matter immediately with the firm’s
Client Care Partner, Ray Crudgington on 020 8858 6971 or rc@grantsaw.co.uk
Meet the Online Payment team
