From 1 October 2023 to 31 March 2024, Grant Saw Solicitors received 60 client survey responses. Here is a summary of the results.
Net promoter score
This part of the client survey requires respondents to score their experience out of 10 which, based on their experience, seeks to find out how likely they are to recommend Grant Saw to a friend, family member or colleague. Of the 60 people that answered this question, we had 52 promoters, 8 passive responses and 0 detractors giving Grant Saw Solicitors a Net Promoter Score of 87%.
Getting the job done and keeping clients updated on progress
95% of respondents scored Grant Saw 5 stars out of 5 for getting the job done and keeping them up to date with the progress of their matter.
Overall customer experience
93% of those surveyed gave Grant Saw top marks for delivering a good overall customer experience.
Telling clients about our charges
90% of respondents felt we exceeded at informing them of our charges.
Communicating about risks and choices
89% of those that completed the survey gave us five out of five for keeping them updated regarding risks and choices available during their legal matter with Grant Saw.
We will compare results every six months to see if improvements have been made. If you wish to discuss a specific legal matter with us, please contact the team on 020 8858 6971.