Grant Saw re-accredited with ISO:9001 standard


We are pleased to announce that Grant Saw Solicitors has achieved the ISO:9001 standard for the eleventh successive year.

ISO:9001 is an international quality management standard that sets out the requirements for a firm to meet to consistently provide services that meet customer and regulatory requirements. To achieve this re-accreditation, a detailed audit took place including file reviews, lawyer interviews, mystery shopper exercises and a review of policies and procedures.

This reaccreditation demonstrates strong corporate governance that allows us to continually monitor, manage and improve the quality of services offered. The ISO:9001 standard is based on quality management principles that includes a strong customer focus, the involvement of management and a drive for continual improvement.

Laura Danquah, Compliance Manager at Grant Saw, said “We are very happy to achieve the ISO:9001 accreditation for another year with no major or minor non-compliances raised. As a firm, we are committed to continuous improvement and providing the best service possible to our clients. We ensure that we follow procedures and put our clients at the heart of everything we do. To pass with no non-conformances is testament to our staff and reflects our company values of taking care of our staff and clients, working collaboratively and ethically. Thank you for everyone involved”.

You can find out more about the ISO 9001 standard here.