Grant Saw partners with Minerva to improve the client onboarding experience

Minerva Client Onboarding

In an effort to improve the client onboarding experience, particularly for conveyancing transactions, Grant Saw has partnered with Minerva. Minerva provides an award-winning client onboarding solution that is aimed to save time and offer everything through one portal.

The Minerva solution offers clients the opportunity to upload identification documents, complete and submit forms and questionnaires electronically, make payments, and receive documentation through the portal. This solution also integrates with our case management system to speed up onboarding.

A cloud-based, intelligent client onboarding solution, Minerva provides an easy-to-use platform for clients and the overarching objective is to simplify complex business challenges and delivering immediate value to Grant Saw and our conveyancing clients.

Maria Lati, Partner and Head of Residential Property at Grant Saw, said “At Grant Saw, we pride ourselves on efficiency and we are constantly looking at ways in which we can improve the client experience during one of the most important transactions they will face. With the Minerva portal, clients can accept a quote and progress their transaction in under an hour and the portal makes the legal process more accessible and easier for them. Clients can upload documents and access information via one portal safely and securely while meeting the relevant compliance obligations”.

You can read more here.