Grant Saw join national customer service award scheme recognising the best property professionals in the UK.
Grant Saw Solicitors LLP the Greenwich based conveyancer has signed up to the national customer service award scheme for property professionals called ESTAS. The ESTAS Awards recognises the best conveyancers, estate agents and mortgage advisors to the residential property industry. Winners are selected purely on feedback from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “We live in a world where the consumer decision making process is influenced more and more by customer reviews so ESTAS provides a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring and autumn at the Grosvenor House Hotel in London where Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,500 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who signs up to ESTAS. They care about their reputation and they care about their customers, they are committed to giving customers the best possible service they can.”
Ray Crudgington, Managing Partner at Grant Saw said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”