Refund policy

Where a payment has clearly been made to us in error, or where a client is entitled to exercise their right to cancel the retainer with us pursuant to the Consumer Contacts Regulations 2013 then it is our aim to make a refund to our client promptly and within three working days of request in any event. Subject to your statutory rights, it is not the policy of the firm to issue refunds once legal work is completed or once disbursements have been paid or a liability for disbursements has been incurred. Where payments have been made on account, we will refund any money due to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund, and also any fees (including VAT and disbursements) to which we are entitled in accordance with your instructions up to the date of your request for a refund.

If you would like to request a refund of an online payment, please contact our Accounts Manager on 020 8858 6971 or e-mail accounts@grantsaw.co.uk noting where possible your client reference, the date and amount of any payment made and an explanation of the reason for the refund request.

If the reason for the refund request is that you are dissatisfied with the service provided or the amount of fees charged to you then you should raise the matter immediately with the firm’s

Client Care Partner, Ray Crudgington on 020 8858 6971 or rc@grantsaw.co.uk

Back to online payment

Meet the Online Payment team

Ray Crudgington

Managing Partner

Managing Partner

greenwich

02083054224

ray.crudgington@grantsaw.co.uk

Maria Lati

Partner

Partner and Head of Residential Property

blackheath

02083054229

maria.lati@grantsaw.co.uk

Mike Clary

Family

Partner and Head of Family

greenwich

02083054237

mike.clary@grantsaw.co.uk

Kalpa Prajapati

Partner

Partner and Head of Private Client

blackheath

02083053536

kalpa.prajapati@grantsaw.co.uk

Mario Savvides

Commercial Property

Partner and Head of Commercial Property

greenwich

02083053531

mario.savvides@grantsaw.co.uk

Sarah-Kate Jackson

Litigation

Partner and Head of Litigation

greenwich

02083054236

sarah-kate.jackson@grantsaw.co.uk

Adina-Leigh Collins

Litigation

Solicitor

greenwich

02083053556

adina-leigh.collins@grantsaw.co.uk

Aimal Gram

Commercial Property

Solicitor

greenwich

02083053524

aimal.gram@grantsaw.co.uk

Aisha Mohammed

Residential Property

Professional Support Lawyer

greenwich

02083054228

aisha.mohammed@grantsaw.co.uk

An Le Tran

Commercial Property

Professional Support Solicitor

greenwich

02083054226

anle.tran@grantsaw.co.uk

Ana-Maria Badeanu

Corporate and Commercial

Solicitor

greenwich

02083053539

ana-maria.badeanu@grantsaw.co.uk

Angela Shaw

Private Client

Solicitor

blackheath

02083054234

angela.shaw@grantsaw.co.uk

Angus Young

Litigation

Solicitor

greenwich

02083054225

angus.young@grantsaw.co.uk

Atifha Aftab

Family

Solicitor

greenwich

02083054238

atifha.aftab@grantsaw.co.uk

Bimal Kotecha

Litigation

Solicitor

greenwich

02083053523

bimal.kotecha@grantsaw.co.uk

Charlotte Warren

Private Client

Solicitor

blackheath

02083054231

charlotte.warren@grantsaw.co.uk

Claire Mac Mahon

Litigation

Solicitor

greenwich

02083053537

claire.macmahon@grantsaw.co.uk

Deborah Taite

Residential Property

Solicitor

blackheath

02083053542

deborah.taite@grantsaw.co.uk

Emily Pearce

Residential Property

Solicitor

greenwich

02083053526

emily.pearce@grantsaw.co.uk

Georgia Beales

Litigation

Paralegal

greenwich

02083054206

georgia.beales@grantsaw.co.uk

Jeremy Brooks

Private Client

Solicitor

blackheath

02083053534

jeremy.brooks@grantsaw.co.uk

Joanna Godden

Notary Public

Notary

greenwich

02083083627

joanna.godden@grantsaw.co.uk

Lauren Smith

Employment

Paralegal

greenwich

02083053543

lauren.smith@grantsaw.co.uk

Mandeep Clair

Family

Solicitor

greenwich

02083054235

mandeep.clair@grantsaw.co.uk

Michael Pope

Corporate and Commercial

Solicitor

greenwich

02083053540

michael.pope@grantsaw.co.uk

Michelle Pinnington

Residential Property

Solicitor

blackheath

02083054216

michelle.pinnington@grantsaw.co.uk

Noella Gooden

Employment

Solicitor (Australian qualified)

greenwich

02083053543

noella.gooden@grantsaw.co.uk

Raj Waghela

Residential Property

Solicitor

greenwich

02083053529

raj.waghela@grantsaw.co.uk

Randeep Thethy

Residential Property

Solicitor

greenwich

02083054209

randeep.thethy@grantsaw.co.uk

Sarah Hogan

Residential Property

Solicitor

blackheath

02083054214

sarah.hogan@grantsaw.co.uk

Simona Morina

Litigation

Solicitor

greenwich

02083053521

simona.morina@grantsaw.co.uk

Simone Gavioli

Litigation

Solicitor

greenwich

02083053548

simone.gavioli@grantsaw.co.uk

Susan Collins

Commercial Property

Solicitor

greenwich

02083054200

susan.collins@grantsaw.co.uk

Tatiana Zenina

Private Client

Solicitor

blackheath

02083054239

tatiana.zenina@grantsaw.co.uk

Trisha Djemal

Residential Property

Consultant Solicitor

blackheath

02083053546

trisha.djemal@grantsaw.co.uk

Tyrone Grant

Residential Property

Head of Leasehold Enfranchisement

blackheath

02083053522

tyrone.grant@grantsaw.co.uk

Denise

Accounts Staff

greenwich

02088586971

enquiries@grantsaw.co.uk

Helen Arney

Support Staff

HR Manager

greenwich

02083054233

helen.arney@grantsaw.co.uk

Jamie

Support Staff

Head of IT

greenwich

02088586971

enquiries@grantsaw.co.uk

Jayne Lye

Support Staff

Office Manager

greenwich

02083054204

jayne.lye@grantsaw.co.uk

Kasia

Accounts Staff

greenwich

02088586971

enquiries@grantsaw.co.uk

Michael Tobin

Support Staff

Marketing and Business Development Manager

greenwich

02083053550

michael.tobin@grantsaw.co.uk

Laura Danquah

Solicitor and Compliance Manager

greenwich

02083054222

laura.danquah@grantsaw.co.uk

Sue Holness

Support Staff

Customer Services

greenwich

02083054221

sue.holness@grantsaw.co.uk